Contact Center Services
Unify your outsourcing solutions with us and save valuable time.
With 15 years of experience, we specialize in providing a comprehensive suite of services tailored to your business needs. From call center operations to back-office tasks, we deliver seamless, efficient solutions.
Customer Service
Transform your customer experience with our empathetic, skilled CSAT specialists. We excel in de-escalating situations and managing call center workflows to ensure customer satisfaction.
Back Office Processing
Optimize your business operations with our dedicated back-office team. Proficient in various software applications and diverse operational procedures, we efficiently handle a wide range of tasks.
Sales / Appointment Setting /
Lead Gen.
Boost your sales process with our strategic expertise. We integrate best practices to enhance lead generation, appointment setting, and closing rates.
Tech Support
Resolve tech issues efficiently with our one-call resolution approach. Our tech support experts are adept at managing and resolving tickets, ensuring smooth operations.
Billing and Collections
Transform your customer experience with our empathetic, skilled CSAT specialists. We excel in de-escalating situations and managing call center workflows to ensure customer satisfaction.
Case Study
Healthcare Company
A HealthCare company trusted us to take over three major pipelines of their business. In charge of making outbound calls to Home Health Aides to schedule appointments and visits. We also handle all paperwork, check attendance records, and follow up on billing & customer satisfaction. Our team sells their certification product for the east coast with expansion already planned.
$287,040
Annual Savings in operational costs
Patient Intake Specialists
85% CSAT rating with single-touch resolution
37% Increase in first contact resolution
Patient Intake Specialists
85% CSAT rating with single-touch resolution
37% Increase in first contact resolution
Patient Intake Specialists
85% CSAT rating with single-touch resolution
37% Increase in first contact resolution
