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Mamdouh bin Siddiq bin Youssef Al Wazna Trading Company

Our Story and Successes

Since our beginnings in 2009, we have evolved into a BPO with specialized services for clients across the globe. Discover our journey, our expertise, and the people that make Shabakat Mamdouh the company it is today.

ABOUT

Mamdouh bin Siddiq bin
Youssef Al Wazna
Trading Company

Mamdouh bin Siddiq bin Youssef Al Wazna Trading Company began operations in 2009 as a small business with only four employees. Now, we are a BPO with specialized services for worldwide clients. From web development to customer service, from accounting to graphic design. Mamdouh bin Siddiq bin Youssef Al Wazna Trading Company allows you to develop your skills and attain real professional experience.

With offices in Miami, FL, and El Salvador, our award-winning staff is fully bilingual (English/Spanish) and with backgrounds in business, marketing, customer service, finance, design & development, lead generation, and sales.

TURNING INTERACTIONS AND PROCESSES INTO A SCIENCE

The Shabakat Mamdouh People-Driven System

At Shabakat Mamdouh, we go beyond outsourcing. Our comprehensive team, including a quality team, supervisor, and service managers, oversees the transition of your workload and continuously reviews performance on your behalf. Our system involves:

CALL CENTER

Case Studies

At Shabakat Mamdouh, we go beyond outsourcing. Our comprehensive team, including a quality team, supervisor, and service managers, oversees the transition of your workload and continuously reviews performance on your behalf. Our system involves:

Marketing Leading Firm​

In 2012 a company approached us looking for a virtual assistant / Lead qualifier. This first role handled lead qualification to increase memberships in all of its online communities. At first, an algorithm was tested to acquire more prospects, but our team outperformed the algorithm in accuracy and value of client interaction.

MKT-Leading-Firm
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Healthcare Company

A HealthCare company trusted us to take over three major pipelines of their business. Starting with 14 specialists. In charge of making outbound calls to Home Health Aides for scheduled appointments and scheduled visits. They also handle all paperwork, check attendance records and follow up on billing & customer satisfaction.

Real Estate
Investment Firm​

A national real estate investment firm began operations with us on June 2020 with two receptionist staff members. As this company grew, our services started to diversify by providing administrative positions, reservationists, resident account specialists, and resident services specialists. ​

One member of our staff has been promoted to an internal supervisor position on their company, making them the first one outside the U.S.

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MEET

Our Leaders

Mamdouh bin Siddiq bin Youssef Al Wazna Trading Company is led by a group of talented and dedicated leaders, each an expert in their respective fields with years of experience in successfully managing teams.

Rodolfo Schildknecht

Chief Innovation Officer

Alfredo Atanacio

Chief Operations and
Finance Officer

Diego de Sola

Chief Commercial and
People Officer

María Hernández

Head Of Operations

We started this company because we’re passionate about showing the world the talent and professionalism of our people [Salvadorans] while driving economic opportunity and growth in our country.”

Alfredo Atanacio. Co-founder of Mamdouh bin Siddiq bin Youssef Al Wazna Trading Company

Our Achievements

We take pride in the milestones we've achieved along our journey, as they reflect our unwavering commitment to excellence and our drive to deliver top-notch BPO services to our valued clients. These accomplishments not only showcase our team's dedication and expertise but also inspire us to continue pushing boundaries and exceeding expectations.

2012

#1 spot in the Inc. 30 under 30

2016 & 2020

Listed in INC 5000

2012

#1 spot in the Inc. 30 under 30

2012

#1 spot in the Inc. 30 under 30

You go win. We'll handle the rest.

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We are a good vibes community where people thrive through innovation. We make the difference.

Call Us

Whatsapp – 966115028783

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Contacts
[email protected]
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